Emaya is a charm jewelry brand that celebrates self-expression through meaningful symbols, memories, and stories. From travel-inspired charms and zodiac signs to food icons and Arabic calligraphy, every piece is designed to help you create jewelry that feels uniquely yours.

What are Emaya charms made of?

Our charms are crafted from brass and finished with high-quality enamel for vibrant color and lasting beauty. Each piece is carefully handmade and designed to bring personality and meaning to your jewelry collection.

Are your charms handmade?

Yes. Every Emaya charm is handmade and individually finished. Because of this process, slight variations in color, enamel placement, or shape may occur. These small differences are part of what makes each piece unique.

What size are the charms?

Most Emaya charms measure approximately 2 cm to 2.5 cm in width and length, although dimensions may vary slightly depending on the design.

Which chain size should I get?

We currently offer two chain lengths, depending on the size of your bag and how many charms you'd like to add.

How soon are sold out pieces restocked?

We work very hard to ensure your favorite pieces are restocked as soon as possible. The approximate restocking time is 2 to 3 weeks.

Can I create my own charm combination?

Absolutely. Emaya is all about personal expression. Mix and match charms to tell your story, celebrate milestones, showcase your interests, or create a meaningful gift for someone special. Visit our 3D configurator to create your own set and visualize it.

Do the charms come with a chain or bracelet?

Unless otherwise stated, charms are sold individually. Chains can be purchased separately.

Are the charms waterproof?

We recommend keeping your charms away from water whenever possible. While our enamel finish is durable, regular exposure to water, moisture, and chemicals may affect the appearance of your jewelry over time.

How should I care for my Emaya jewelry?

Avoid contact with water, perfumes, lotions, and harsh chemicals. Remove your jewelry before swimming, showering, exercising, or sleeping. Store your charms in a cool, dry place when not in use. Handle them with care to avoid scratches, impacts, or enamel chipping. Clean gently with a soft, dry cloth.

Will the enamel color fade?

With proper care, your enamel charm should maintain its color and shine for years. To preserve the finish, avoid prolonged exposure to sunlight, moisture, and chemicals.

Do you offer gift packaging?

All orders come in our beautiful signature packaging, ready to be gifted. Additional gift wrapping is not currently available.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and rates vary depending on your destination and will be calculated at checkout.

How long will my order take to arrive?

Orders are typically processed within a few business days. Once shipped, delivery times depend on your location and the shipping method you select.

Can I return or exchange my order?

We accept returns and exchanges within 14 days. Items must be unused and in their original condition. Full details are available on our Returns Policy page.

What if my order arrives damaged?

If your order arrives damaged or there is an issue with your purchase, please contact our customer support team within 48 hours of delivery, including your order number and photos of the item.

How can I contact Emaya?

For questions about products, orders, collaborations, or custom requests, please contact us through our Contact page or email our customer support team.

Do the charms arrive attached?

No. Charms arrive separately so you can design your bag charm set exactly how you like.

About us

Emaya: Your story, carried with you.

Emaya was born in Geneva in 2025 from a simple belief: our accessories should reflect who we are. I wanted to move beyond ordinary bags and create a way to express our unique passions, memories, and identities.

That led to Emaya — thoughtfully designed bag charms that turn every bag into a personal story. Whether it’s a place you love, a symbol of strength, or a cherished memory, each charm is crafted to be meaningful and timeless.

We don't just create decorations; we create objects of personal significance. And for those seeking something truly unique, we offer fully custom pieces made just for you.

Wear Your Story

At Emaya, we believe personal style goes beyond fashion. It's about expressing who you are, where you've been, what you love, and what matters to you.

As life evolves, so will your collection. Add new charms along the way, celebrate new milestones, and allow your bag to become a reflection of the journey you're on.

Thank you for being part of ours.

With love,
Sona
Founder of Emaya

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